Store Policy

Free Shipping on orders of $50 or more!

Single orders totally $50 or more ship for free within the contiguous United Sates (also known as the conterminous United States). Free shipping is generally by UPS Ground but we may use other methods at our sole discretion. Orders generally ship the next business day after they are placed; we do not ship on weekends or major holidays. Packages shipped by UPS ground take one to five business days within the contiguous United States. 

Shipping Costs
Orders under $50 or orders shipping outside of the contiguous United States are subject to shipping charges. At present we ship all packages via United Parcel Service (UPS). Shipping costs are automatically calculated in the shopping cart through an integrated link with UPS. We do not add additional shipping or handling fees to the cost as calculated by UPS. What you are charged for shipping is what UPS charges us. You may view projected shipping charges for your shopping cart at anytime by clicking on the green shopping cart icon at the top right of our site. Once on the shopping cart page, enter your state and zip code under "Estimate Shipping and Tax "and then click the green "Estimate" button.

Shipping costs are calculated based on:
  • -The dimensions and weight of your order
  • -Your distance from our warehouse in Union City, CA
  • -The shipping speed you choose (Ground, 2nd Day, Overnight, etc.)

Note, UPS charges the most for the first pound with each additional pound costing less and less per pound. For example, a 1 lb package may cost $10 to ship while a 20 lb package may only cost $25 to ship to the same address, even though it is 20 times heavier. For this reason, we invite you price orders of different sizes until you find a shipping rate that works best for you. We are working on integrating additional shipping options into our site to give you more flexibility and value. Subscribe to our newsletter for updates.
Estimating Delivery Times
Orders are processed and dispatched Monday-Friday within 48 hours of receipt. Once shipped, we will send you a receipt via email showing the package's UPS tracking number so you can track the progress of the package and will know when to anticipate delivery. We generally ship from our main warehouse in Union City, CA. Orders shipped via UPS Ground to addresses along the West Coast will arrive within 1-2 business days. Orders shipped via UPS Ground to addresses on the East Coast will arrive in 5 business days (equivalent to one complete week once the weekend is included). The map below shows estimated business days in transit from our warehouse to various parts of the US:UPS Delivery Map
Sales Tax & CRV
Food items are not subject to sale tax. In accordance with Calfiornia law, we do collect sales tax for non-food items such as health supplements shipping to addresses in California. The sales tax rate for Union City (where we are based) is 9.75% as of January 1st, 2017. Examples of taxable items we sell include: Health Supplements - African Sea Coconut Brand Cough Mixture, Ho Yan Hor Teas, Tong Ren Tang Fritillary & Loquat Syrup, Vitalsail Antrodia Camphorata. Other Non-Food Items: Superior Soaps. Canned or bottled beverages are priced to include California Redemption Value.
Shelf-Life & Product Quality
As a major Asian food importer and distributor we are the key US importer for many of the products we sell. As such, in most cases we're able to offer you the freshest stock avaiable. While we can't guarantee the exact remaining shelf-life for each item, please rest assured that we will not ship items with less than 6 months (180 days) before expiration. If product arrives damaged in such a way that makes it unusable, we will gladly ship a replacement item to you at our cost. In other situations, please contact us for assistance.
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